FAQ's


Delivery

How much does shipping cost ?

UK free delivery
Europe £5
Rest if the world £12

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What methods of delivery do you offer and how much do they cost?

We use Royal Mail Postal service in the UK for worldwide delivery.

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How long does delivery take?

Currently 4-5 working days

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Where do you ship to?

Worldwide

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Can can I track my order?

We will let you know when your order has been shipped and give you a tracking code.

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Can I have a different delivery address to my payment address?

Yes.

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Can I have a different delivery address to my payment address?

Yes.

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Do you deliver to PO BOX addresses?

We do not deliver to PO Box Addresses at present to prevent fraudulent activity and protect our customers.

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Do you deliver to my address?

We deliver to most of Europe, USA/Canada, Rest of the world. We will advise you if we cannot deliver to your country of domicile.

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Do you deliver or send products outside the United Kingdom?

Yes.

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What happens if I am out when you deliver?

The local postal service should leave a card to inform you they attempted to deliver. Sometimes the parcel will be returned to us as no one was available to accept delivery. In this case we will cancel your order and refund you the costs minus our admin costs for postage.

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Can you deliver to a different address than my billing address?

Yes.

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Ordering

I am having difficulty placing my order?

Please email us on otto@ottolondon.com
Or call us on 020 74610251.

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Can I order over the phone?

Yes, but a payment by cheque or Bank Draft is required and funds cleared before we process delivery of your order.

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Can I change my order once placed?

If we haven't sent the item yes, otherwise the customer has to pay for delivery charges.

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Payment

What payment methods do you accept?

We use PayPal for payment. PayPal also allows payment with all major credit cards without requiring a personal Paypal account. All payments are processed by PayPal on behalf of Otto London.

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What currency will I be charged in?

Sterling pounds.

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Do I have to pay customs and import charges?

No.

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Returns

Returns and Exchanges

Returns or exchanges are accepted, however, the buyer will pay for the delivery cost unless we have delivered the wrong item. Please return to: Otto London, 162b Glengall Road, London NW6 7HH, United Kingdom

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International Returns Policy

Returns or exchanges are accepted, however, the buyer will pay for the delivery cost unless we have delivered the wrong item.

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What if my order is not correct?

Returns or exchanges are accepted, however, the buyer will pay for the delivery cost unless we have delivered the wrong item.

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Full Terms

Full site terms can be found here.

Terms and Conditions >

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How much does shipping cost ?

UK free delivery
Europe £5
Rest if the world £12

close

What methods of delivery do you offer and how much do they cost?

We use Royal Mail Postal service in the UK for worldwide delivery.
UK free delivery
Europe £5
Rest if the world £12

close

How long does delivery take?

Currently 4-5 working days

close

Where do you ship to?

Worldwide

close

Can can I track my order?

We will let you know when your order has been shipped and give you a tracking code.

close

Do you deliver to PO BOX addresses?

We do not deliver to PO Box Addresses at present to prevent fraudulent activity and protect our customers.

close

Do you deliver to my address?

We deliver to most of Europe, USA/Canada, Rest of the world. We will advise you if we cannot deliver to your country of domicile.

close

Do you deliver or send products outside the United Kingdom?

Yes.

close

What happens if I am out when you deliver?

The local postal service should leave a card to inform you they attempted to deliver. Sometimes the parcel will be returned to us as no one was available to accept delivery. In this case we will cancel your order and refund you the costs minus our admin costs for postage.

close

Can you deliver to a different address than my billing address?

Yes.

close